Agreeing to these terms
By using parkcommand.ca or the ParkCommand platform, you accept these terms. If you use ParkCommand for a company, condominium corporation or other organization, you confirm you may accept them on its behalf; that organization is our "customer". If you do not agree, please do not use the service.
The service
ParkCommand is online software for running parking: visitor passes, front desk approvals, plate checks, patrol, parking notices, permits, rentals, payments, messages and reports. Features depend on the plan and add-ons a customer chooses, as described on our pricing page or in the customer's quote. We improve the service over time; we will not remove a core feature a customer is paying for during its billing period without notice and a fair alternative.
Accounts and access
- Customers decide who gets an account and what each person can see and do. They are responsible for the people they invite.
- Keep your sign-in details private and use two-factor sign-in where your organization asks for it. Tell your administrator or us straight away if you think your account has been misused.
- Information in accounts must be accurate; a pass or notice is only as good as the plate and details entered.
Acceptable use
You may not:
- use ParkCommand to break the law, harass anyone, or collect information about people for purposes unrelated to managing parking;
- enter information you have no right to use, or upload content that is unlawful or harmful;
- try to reach another customer's data, probe or overload the system, get around security or usage limits, or scrape the service;
- copy, resell or rebuild the software, except as a partner under a written partner agreement with us;
- send unwanted messages through the platform. Messages must relate to parking at the customer's buildings.
We may suspend access that puts the service, other customers or the public at risk, and will tell the customer why as soon as we reasonably can.
Guests, drivers and residents
If you request a visitor pass, rent a stall, pay for parking or receive a parking notice through ParkCommand, the building or company that manages the parking sets the rules, fees and decisions. ParkCommand provides the tools; questions about a building's rules, a notice or a refund go to that building's management first. Payments are made to, or on behalf of, that building or company and appear on your statement under its name.
Plans, fees and taxes
- Fees are set out on our pricing page or in the customer's quote, and are billed monthly or yearly in Canadian dollars, plus applicable taxes.
- Invoices are due within 30 days unless the quote says otherwise. We may suspend an account that is more than 30 days overdue after giving written notice.
- We may change list prices with at least 60 days' notice; a change applies from the customer's next billing period. Prices in a signed agreement stay fixed for its term.
- Card processing fees for payments a building collects from drivers are charged as described in that building's payment settings.
Customer data
Customers own the information they and their users put into ParkCommand. We use it only to provide and secure the service, as described in our privacy policy, and we keep each customer's data separate. Customers can export their records at any time while their account is active. We may use aggregated, non-identifying statistics about how the platform performs to improve it.
Availability and support
We aim to keep ParkCommand available around the clock and post its current state at parkcommand.ca/status. Planned maintenance is scheduled for quiet hours where possible. Support is available by email and phone during business hours, Eastern Time; enterprise agreements may include more. Patrol checks keep working on the phone without a connection and sync when it returns.
Our software and content
The ParkCommand software, designs, guides, templates and this website belong to us or our licensors. While a customer's subscription is active, its users may use the service for the customer's own buildings. Templates and the parking guide maker may be printed and used freely for your own properties. Any feedback you send may be used to improve the service without obligation.
Third-party services
Some features rely on services from other companies, such as email and text-message delivery, payment processing and single sign-on providers. Their own terms apply to their part, and we are not responsible for their outages or decisions, though we will help customers resolve issues.
Ending the service
Customers may cancel at the end of any billing period, or as their agreement allows. We may end the service for a material breach of these terms that is not fixed within 30 days of notice. After cancellation, customers have 30 days to export their data; after that it is deleted from the live system, and from backups as they expire.
Warranties
We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided "as is": we do not promise it will be error-free or uninterrupted, or that it will prevent every parking violation, dispute or loss. Decisions about towing, fees and enforcement remain the responsibility of the customer.
Limits of liability
To the extent the law allows, neither ParkCommand nor the customer is liable for indirect or consequential losses, lost profits or lost data that could have been avoided by reasonable backups. Our total liability for any claim relating to the service is limited to the fees the customer paid us in the 12 months before the claim. These limits do not apply to fraud, wilful misconduct, or anything the law does not allow to be limited.
Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction over any dispute, unless the law of your province says otherwise for consumers.
Changes to these terms
We may update these terms as the service grows. We will post the new version here with its date and, for significant changes, tell customers at least 30 days in advance. Continuing to use ParkCommand after that means you accept the update.
Contact us
Questions about these terms: [email protected] or +1 (905) 215-2865 ext 8.