How can we help?

Getting started

Sign in, set up your account and find your way around.

• Sign in to ParkCommand
• Reset a forgotten password
• Accept an invitation and create your account
• Confirm your email address
• Turn on two-step verification
• Sign in with a verification code
• Turn off two-step verification
• View your account and change your password
• Sign in with single sign-on

Dashboard & navigation

The dashboard, switching buildings, search and notifications.

• Understand your dashboard
• Use the setup checklist
• Choose a property or organization
• Search for a plate, person, unit or code
• Check your notifications
• Find your way around the menu
• Sign out

Front desk & visitors

Approve requests, book guests and see who is on site.

• Use the Front desk page
• Approve or decline a guest request at the desk
• Approve or decline a rule exception
• Book parking for a visitor
• Find a reservation on the Reservations page

Guest parking for residents

Residents booking and inviting their own guests.

• Invite a guest, a party or a trade
• Add a caregiver who visits often
• End a guest's parking early
• Book visitor parking for your guest
• Send your guest an invitation link
• Approve or decline your guest's parking request
• Ask the front desk for an exception
• Extend or cancel a reservation
• Show or print a guest pass

Visitor self-registration

Guests registering with the lobby QR code or Location ID.

• Find a building on the visitor page
• Find, extend or cancel your booking as a visitor
• Request visitor parking with the building's QR code
• Print the visitor QR code poster

Booking rules & passes

Pass options, limits and the rules each building sets.

• Set up passes and choose what people can book
• Set the building's booking rules
• Limit visitor passes per unit each month

Enforcement & violations

Plate checks, tickets, towing and violation reports.

• Check a vehicle's plate
• Understand plate check results
• See every guest who should be parked now
• Issue a violation with photos
• Find and review violations
• Resolve, void, escalate or reopen a violation
• Request a tow
• Spot repeat offenders
• Download violation reports (PDF, Excel, CSV)
• Blacklist a vehicle
• Set fees, warnings and days to pay for parking notices
• Pardon a notice, answer a dispute or record a payment
• Pay or dispute a parking notice
• Read a plate with the phone camera

Patrol

Patrol rounds, checks and patrol reports.

• Start a patrol
• Record checks and end a patrol
• View the patrol report

Contractors & service vehicles

Contractor and vendor vehicles allowed to park.

• Authorize contractor and service vehicles
• Add a do-not-tow or do-not-ticket exception
• Check contractors in and out

Buildings & parking

Properties, parking areas, spots and building information.

• Add a property
• Update a building's details and photo
• Add contacts, notices and PDFs to building folders
• Add a parking area
• Change a parking area's settings
• Add spots and mark EV or accessible spots
• Read the live spot map
• Assign a garage spot to a resident
• Create monthly permits and manage the waiting list
• Turn on spot sharing for a building
• Set up EV chargers
• Rent out parking stalls: prices, terms and the cancellation fee
• Charge drivers for EV charging
• Share a garage between buildings
• Choose the type of property: condo, plaza or private lot

Residents & vehicles

Units, residents, their vehicles and assigned spots.

• Add towers and units
• Add an owner or tenant
• Invite a resident to sign in
• Mark a resident as moved out
• Set monthly visitor passes for a unit
• Register a vehicle or blacklist a plate
• Request a monthly parking permit
• Accept an offered space and pay your permit
• Share your parking spot while you're away
• Book a neighbour's shared spot
• Book an EV charger
• Rent a parking stall
• Turn off renewal or end your rental early
• Let residents sign up with their unit's code

Announcements

Notices to residents, floors, units or staff.

• Send an announcement to residents

Staff & permissions

Invite staff and decide what each person can do.

• Invite staff and give them access to a building
• Create a custom role

Import & export

Bring data in from spreadsheets and export it.

• Import units, residents, vehicles or spots from a spreadsheet
• Export units, residents, vehicles or spots to Excel

Reports & audit

Reports, exports and the record of every change.

• View parking reports and download them to Excel
• Check the audit log
• EV charging usage and charge-back
• Read the occupancy report
• See revenue and payouts by building

Settings & branding

Company details, logo, colours and email.

• Give every building the same folders
• Update company details, branding and email sender name
• Set up single sign-on

Training

The practice building for training staff.

• Use the training property to train staff