Signed-in users can also find this guide, with screenshots, under Help in the app.
Each violation shows its notice: warning or fee, the due date, whether it was paid, and any dispute from the driver.
Open Violations and select the violation.
In the notice section, select Copy notice link to send or print it again.
To forgive it, type a Reason and select Pardon. The notice stays in the plate's history as pardoned, with no fee.
When a driver disputes, their message appears in the dispute box. Type Your answer to the driver and select Accept dispute (cancel notice) or Reject (notice stands). The driver gets your answer by email.
If the driver paid another way (cheque, at the office), select Paid at the office.