Signed-in users can also find this guide, with screenshots, under Help in the app.
Every plate check ends with a headline in a coloured banner. The colour tells you what to do: green means fine, blue and amber mean wait, and red or grey means the car has no right to be here.
Active parking session (green): the guest has a reservation that covers right now. Under the banner you see the reservation code, area, spot and times.
Registered resident vehicle (green): the plate belongs to a resident or staff car. If you chose a visitor area, the headline reads Resident vehicle parked in visitor parking instead.
Authorized contractor (green): the plate is on an active contractor or vendor authorization. If the contractor is outside their days, hours or areas, the headline starts with Contractor authorization does not cover this.
Approved, within grace period (blue): the reservation has just ended or has not quite started, but the car is still inside the building's grace period. Do not ticket yet.
Pending approval, within grace period (amber): a guest asked for parking and the resident has not answered yet. Give it time. Pending approval, grace period over (orange) means the wait is over and the request was never approved.
Parking session ended (amber): the reservation is over and the grace period has passed. Headlines such as Reservation has not started yet or Reserved for Visitor Parking, not this area mean the car has a booking, but not for now or not for this place.
No parking session found (grey): there is no reservation, registered vehicle or authorization for this plate.
Blacklisted vehicle (dark red): the building has blocked this car. Cancelled bookings show Reservation was cancelled, and cancelled contractor permissions show Contractor authorization revoked.
A red strip reading DO NOT TOW or DO NOT TICKET means the car has an exception, for example a security or management vehicle. Follow it even if the rest of the result looks bad.