Signed-in users can also find this guide, with screenshots, under Help in the app.
Some vehicles must never be towed or ticketed, such as a security patrol car or the property manager's car. An exception shows a red DO NOT TOW or DO NOT TICKET strip on every plate check.
Open Contractors and press New authorization.
Under Type, choose an option from Enforcement exception (do not tow): security, management, emergency, VIP or temporary. Do not tow and Do not ticket are ticked for you.
Enter the name in Company, the plates, the dates and the allowed areas.
Untick Do not tow or Do not ticket if only one should apply. You can also tick them on a normal contractor authorization.
Press Create authorization.