Signed-in users can also find this guide, with screenshots, under Help in the app.
A tow request flags a violation so managers and the tow log can see which cars should be removed. It does not call a towing company for you.
When you issue the violation, tick Request tow before pressing Issue violation.
To add a tow later, open the violation on the Violations page, press Edit details, tick Tow requested and press Save changes.
To hand it to a manager for a decision, type a reason such as
Sent to towand press Escalate to manager / tow.Call your towing company as usual.
When the car is gone, a manager types what happened and presses Resolve.