Resolve, void, escalate or reopen a violation

Close a ticket, cancel one issued in error, pass it to a manager, or reopen it, with a recorded reason.

Patrol officerSecurityConciergePatrol supervisorProperty managerOrganization admin

Signed-in users can also find this guide, with screenshots, under Help in the app.

Every change to a violation needs a short reason, and each one is added to the violation's history. Violations are never deleted. A ticket issued by mistake is voided instead.

  1. Open Violations and click the violation.

  2. In What happens next, type a Reason or note (recorded), for example Resident moved the car or Wrong plate typed. The buttons stay greyed out until you type a reason.

  3. Choose what happens. Resolve closes the violation. Void (issued in error) cancels a ticket that should not have been written. Escalate to manager / tow passes an open violation up for action. Reopen brings a resolved or void violation back.

  4. To fix the details instead, press Edit details, change the Type, Area, Notes or Tow requested, and press Save changes.

  5. To add evidence later, press Add photo. This works until the violation is resolved or void.