Signed-in users can also find this guide, with screenshots, under Help in the app.
Some visits don't fit the building's rules, like a caregiver who must stay past the time limit. If your building allows it, you can ask the front desk to make an exception instead of starting over.
Fill in New reservation as usual and click Reserve.
If the booking breaks a rule, the reasons appear at the top of the form, with a box that says Special situation? Ask the front desk.
In Why is this needed?, explain the situation in a sentence or two.
Click Send to the front desk. The space is held while the desk decides.
On the Reservations page the booking shows pending review and Waiting for the front desk, with the time the space is held until. You get an email with the answer.