Signed-in users can also find this guide, with screenshots and a video, under Help in the app.
The Front desk page is the desk's main screen. It sorts every visitor booking into tabs, so you can see at a glance what needs an answer and who is parked right now.
Open Front desk in the left menu. If you look after more than one building, pick the building in the Property list at the top.
Use Period to choose how far back to look: Last 24 hours, Last 7 days, Last 30 days, Last 3 months or Last 6 months. Bookings still ahead always show.
Click a tab to switch lists. The number on each tab is how many bookings it holds. Pending are guest requests waiting for the resident. Needs the desk are rule exceptions waiting for you. Rejected, Cancelled and Timed out show requests that did not go ahead.
Click Approved to see confirmed bookings. It has three tabs of its own: Not started, Active (marked on site) and Completed.
To find one car, type part of the plate in Find a plate. The list narrows as you type.
Each row shows the tower and unit, date, time, guest name, phone, plate and vehicle, and the purpose of the visit. Click a phone number to call the guest.