Signed-in users can also find this guide, with screenshots, under Help in the app.
Use New reservation when a visitor arrives at the desk or a resident calls ahead. The guest gets a pass as soon as you reserve.
Open Reservations in the left menu and click New reservation.
Under Pass, pick one of the building's passes, such as Day pass, Overnight or 4-hour visit. For a pass with set hours, choose the Date. For a pass that runs from arrival, set Arriving. The line below shows exactly when the pass is valid.
For other times, pick Custom time and fill in Arriving and Leaving. Staff can always book a custom time, even when the building offers passes only.
Choose the Parking area. Each option shows how many spaces are free for those times.
In an area with numbered spots, you can click a spot under Spot (optional: we pick one if you don't). Taken spots are crossed out. ♿ marks an accessible spot and ⚡ a charging spot.
Type the Plate. Saved vehicles appear as you type: click one to fill in the guest's details. A Known vehicle line confirms a match and warns you if the car is blacklisted.
Add the Guest name and Guest email (sends the pass), the car's Make, Model, Colour and Type, and the Purpose of visit (optional).
Choose the unit in For unit (optional) so the visit counts against that unit, and add any Notes.
Click Reserve. The pass opens in a new tab, ready to print for the dashboard.